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Toyota Service Concept
We do not only provide you with quality products, but also with quality service. Customer satisfaction is our number-one priority, and we do everything we can to meet your expectations. That’s why we apply the Toyota Service Concept, a structured approach to optimise our services thanks to 12 key values.
Accreditation
Through accreditation, we ensure that our service activities are in line with Toyota standards.
Responsiveness
Responsiveness is the priority when your operation is down. This means getting your business up and running quickly and efficiently.
Standardisation
No matter where you are you can rely on our high service standard and accurate time assurances.
Jidoka
Jidoka is about making problems visible. We take all your problems seriously and resolve them as quickly and safely as possible.
Genchi Genbutsu
"To go and see”, so we can truly understand the real-life situation and solve each issue.
Exact fit
We aim to be an exact fit for your needs. With the right people, the right skills, the right parts and the right agreements.
Kaizen
Trusting our continuous improvement philosophy, a principle of the Toyota Way and our TPS system, rest assured that we are always working to improve the quality of our service.
Poka yoke
Poka Yoke is a mechanism or process designed to avoid mistakes. By constantly upgrading the quality of spare parts and checking them before shipping, we ensure the right part will be delivered in time.
Hoshin
Thanks to our commitment to long-term and strategic planning, you can be confident that we will meet your requirements not only tomorrow but also over the years to come.
Eliminating waste
We always focus on elimination of waste and minimising our own impact on the environment.
Real-time info
Our technicians have online access to all information needed for the job. This allows you to always rely on efficient and high-quality service with minimum downtime.
Heijunka
Heijunka levels the workload and creates a smooth workflow. That’s why planning and scheduling each visit is our priority.
Toyota Production System
Vi bruker prinsippet "lean" produksjon i våre prosesser og opererer ut fra et prinsipp der vi bare produserer det du bestiller.
Service
Serviceplanene våre holder hjulene i gang i virksomheten din og hjelper deg med å utnytte truckparken din best mulig, uansett merke, slik at du kan planlegge driften uten å være i tvil.
Case Study: STEP and ASEC
ASEC and STEP programmes improve customer experience and are a crucial part of the Toyota Service Concept.
Bli en del av teamet
Nøkkelen til optimalisering av produkter og måten vi arbeider på, er å jobbe med mennesker som er like lidenskapelige i forhold til logistikk og teknologi som oss!